American Cable Association President and CEO Matthew M. Polka saluted CEO Colleen Abdoulah and her team at WOW! Internet, Cable and Phone on winning the U.S. north central region in the most recent national consumer satisfaction survey by J.D. Power and Associates.
"Taking first place in the latest J.D. Power survey is a great and richly deserved honor for WOW! under CEO Colleen Abdoulah, who has made a lasting contribution to ACA over the years in her role as a highly valued board member," Polka said. "WOW! not only took top honors in its north central region, but it also received the highest point total of any company in the survey, including the winners of the other three regions.
According to J.D. Power, the 2009 Residential Television survey measured customer satisfaction with cable, satellite and Internet protocol (IPTV) television providers in four regions: North Central, East, West and South.
The survey graded performance based on five factors to determine overall consumer satisfaction: performance and reliability; customer service; cost of service; billing; offerings and promotions. The survey, conducted in January, March and July 2009, included responses from 28,118 U.S. households that evaluated their cable, satellite or IPTV provider.
"The J.D. Power survey is highly respected and reliable because of the time and resources devoted to understanding consumer sentiment at a granular level. In winning its region, Colleen's team at WOW! should take pride in demonstrating that paying close attention to the needs of customers will always be noticed and rewarded in the marketplace," Polka said.
At the 4th Annual Independent Cable Show in Dallas, Texas, in July, WOW! received the ACA PAC Leadership Award, which goes to the ACA member that demonstrates awareness of the importance of the ACA PAC to help both Democratic and Republican candidates in the U.S. House and Senate who are concerned about the well-being of independent cable operators and their customers.